RETURN and REFUND POLICY

All full-price purchases (excluding the items below as well as all sale items) are eligible to be returned or exchanged within 14 days from delivery date. For purchases made between December 1st and December 31st, 2025, the return or exchange period is extended until January 16th, 2026.

For hygienic reasons, earrings, underwear, socks, headwear, masks, bandanas, potted houseplants, water bottles, hair accessories, and all Teddy Glow products cannot be returned or exchanged.

Puzzles and stickers must be unopened and swimwear must have the hygienic liner attached in order to be eligible for return. These items will be subject to manual review within our returns portal and require a photo upload.

All sale/discounted items are FINAL SALE and cannot be returned or exchanged.

Returns and exchanges must arrive back to us in their original, unused, unaltered, and unwashed condition. All garments must be returned in their original protective packaging with the original tags and, if applicable, hygienic liners attached. All returns are subject to inspection before a refund or exchange is processed. Items that do not meet the above criteria or that are damaged in transit back to us may not be refunded in full.

In the unlikely event that a product arrives not as described, customers should contact our support team within 30 days of receipt and provide photos to receive assistance.

Visit our return portal by clicking the link below to start a return or exchange.

Domestic Returns

For US Customers, if you choose to use our Return Label, shipping charges will be stated in the Return Portal and it will be deducted from your overall refund. Please note that we cannot refund the original shipping charges or the return shipping costs with the exception of faulty or incorrectly shipped items. We recommend that you retain your proof/receipt of shipping from the carrier.